Terms and Conditions

Cotton On Group gift cards can only be redeemed in Australian stores, at ANY of these Cotton On Group brands: Cotton On, Cotton On Body, Typo, Cotton On Kids, and Rubi Shoes. (e.g If you purchase a Cotton On Kids gift card, you CAN redeem it at either BODY, KIDS, Cotton On, RUBI, TYPO, or a mixture of all.)

Gift Cards purchased online can only be redeemed in Australian stores. Gift cards cannot be redeemed for cash. You are wholly responsible for the use of the card. The Cotton On Group will not replace the card if it has been lost, stolen, damaged or been used by another person without your authorisation.

The amount on the gift card can be verified on request at the time of redemption. Present the card as full or part payment for any goods in our stores. The amount will be deducted from the card and any remaining balance will be displayed on your receipt. No change will be given but the balance amount may be applied to future purchases. This card will expire 12 months after the date of issue. Please click here for store locations and phone numbers.

Delivery of Gift Cards

Gift cards will be delivered by registered post and should arrive within 1- 5 working days depending on location. Registered post requires a signature for delivery, so if are not home a postal card will be left for you to pick up the card at your local post office.

A fee of AU$3 for Registered Post and AU$4 for Express Post items will be charged per delivery address.

Please e-mail giftcardsonline@cottonon.com.au for any further information regarding deliveries. We will return your e-mail within 24 hours, Monday – Friday. 8.30am to 5.30pm AEST

Sending a gift card to an address other than yours

You can purchase up to 10 gift cards in one transaction online. Each card CAN be delivered to separate addresses (with a delivery fee of AU$3 per address for Registered Post and AU$4 for Express Post) You can tailor a message to each recipient.

International customers: Sending a gift from overseas? International customers can purchase Gift Cards online only if the delivery address is in Australia. Gift Card purchase will be in Australian dollars and conversion rates are at the discretion of your credit provider.

Gift Card refund policy

We do not accept liability for any loss or damage arising from a late delivery or non-receipt of delivery if you provide us with the wrong delivery details

Please choose carefully as we do not provide refunds for the purchase of gift cards online or in store.